Application Maintenance & Support

Application maintenance and support are crucial aspects of our services, and we offer comprehensive solutions to ensure the smooth operation and continuous improvement of your applications. Here's how we can assist you in application maintenance and support:

Bug Fixing and Issue Resolution: Our dedicated support team is equipped to handle any reported issues or bugs in your application. We promptly investigate and diagnose the problems, and then provide efficient solutions and bug fixes to resolve them. Our goal is to minimize application downtime and ensure that your application is running smoothly.

Performance Monitoring and Optimization:We monitor the performance of your application to identify any performance bottlenecks, resource utilization issues, or scalability challenges. Our team conducts regular performance assessments and implements optimization techniques to enhance the speed, efficiency, and reliability of your application. We strive to provide a seamless user experience and minimize response times.

Security Updates and Vulnerability Management: We understand the criticality of application security in today's digital landscape. Our support team stays updated with the latest security threats and vulnerabilities. We proactively apply security patches, updates, and enhancements to protect your application from potential risks. We conduct regular security audits and implement robust security measures to safeguard your data and systems.

Feature Enhancements and Upgrades: As your business evolves, you may require new features or functionality in your application. Our support team works closely with you to understand your evolving needs and implements feature enhancements or upgrades to meet your requirements. We ensure that your application remains aligned with your business objectives and keeps up with technological advancements.

User Support and Training:We provide user support to address any questions, issues, or concerns your application users may have. Our support team offers timely assistance through various channels, such as email, phone, or a dedicated support portal. We also provide user training and documentation to help your users effectively utilize the application's features and maximize its benefits.

Continuous Improvement and Roadmap Planning:We believe in continuously improving your application to ensure its long-term success. Our team conducts regular performance evaluations, gathers user feedback, and analyzes usage patterns to identify areas for improvement. Based on these insights, we collaborate with you to create a roadmap for future enhancements, updates, and optimizations.

24/7 Application Monitoring and Emergency Support:For mission-critical applications that require constant availability, we offer 24/7 monitoring and emergency support services. Our team monitors your application's performance, availability, and security round the clock. In case of any critical issues or emergencies, we provide immediate support and take necessary actions to restore normal operations swiftly.

Our Core Strengths:Installtion and configuration of EBS Instances (in Both OCI and on-premise). EBS Upgrade from 12.1 -> 12.2 and 12.2.X to 12.2.9/10/11. Upgrade EBS DB and applications (Single and Multi nodes). Day to Day support activities like Backups monitoring, health check services etc. Standalone and RAC database implementations. Applying PSU/CPU patches on all products to keep system compliant. Performance tuning of Oracle Database and Applications. Refresh EBS instances from PROD. Implenting SSL for EBS for end to end encryption. Implement localization. Installation and configuration of Oracle Integrated SOA for both REST and SOAP services (12.1 and 12.2). Integration of IAM (SSO) with Oracle EBS R12. Setting up DR (support and maintain DR - perform half yearly DR drills). Proactive review of all PROD systems to find out bottlenecks, Capacity planning. Implementing/designing of best practices as per the Oracle and customer requirements (High availability,Risk compliant, Best throughput). Installation/Upgradation and monitoring system using Oracle Enterprise Manager.

Installation and configuration of FMW products like SOA,OSB,IAM and WEBCENTER etc. Integrating FMW products with SSO solutions like OAM,SSOGEN and ONELOGIN etc. Configuring/Installing SSL certificates in all FMW products. Upgrading all FMW products. Integrationg FMW products with other products like ERP. Installation and configuration of Multi-factor authentications like Kafka and PingID etc. Implementing DR solutions for FMW products. Setup and monitoting of backups on regular basis. Applying PSU/CPU patches on all products to keep system compliant. Analyzing Vulnerabilities and taking necessary actions on weekly basis. OS management.